Canaux Archive - Apenday : Customer interaction management platform

Appointment scheduling

ws_admin — Mon, 23 Mar 2026 06:44:00 +0000

Appointment scheduling

Online appointment scheduling : simplicity, autonomy, efficiency

Provide your customers with a quick and easy access to appointment setting while saving your teams some time.

-40%

in incoming calls

+30%

in bookings outside business hours

-40%

in missed appointments

Book an appointment anywhere, anytime

Appointment scheduling can be offered from all your points of contact : website, extranet, customer service center, marketing campaigns, email signatures or physical materials. Apenday adapts to your channels to capture requests where they arise and integrate them in a unified and seamless journey.

Multiple entries

Unified management

Centralized monitoring

For your business

60% of prospects would rather book online than call
Less missed appointments with automated confirmations
Less manual labor for your teams
Optimization of your calendar and better availability management

For your customers

24/7 autonomy to book, cancel or reschedule
Less wait, more comfort
Immediate comfort and reassuring reminders
Choice of the time slot that’s better suited to their availability
Quick and easy appointment scheduling in just a few clicks

Key features

24/7 availability and omnichannel integration

Apenday fits in easily with widgets, iframe or pop-ins on all digital contact points (website, extranet, email signatures, social media) to provide your customers with appointment setting anytime, anywhere.

Appointments in-person, over the phone or in a video call

In video calls, over the phone or in-person (in office or at sales points), all appointment configurations are possible. Video call links (Teams, Google Meet or browser integrated) are automatically generated and added to the appointment info.

Automated reminders and notifications

Apenday offers an automated reminder feature sent before appointments, ensuring better communication and reducing the risk of missed appointments.

Professional calendars synchronization

Native connection to Microsoft 365, Google Calendar, iCloud or any other ICS compatible calendar – Apenday detects available slots in real time, avoids duplicates, and writes automatically the confirmed appointments in the advisors’ calendars.

Customer satisfaction

After each appointment, Apenday allows you to send automated satisfaction survey to the customer. The replies are centralized et can be consulted from the administration interface, offering in real time a view of the perceived quality of the service.

Business management

A dedicated dashboard allows you to track all KPIs : number of set appointments, breakdown by channel or appointment type and customer satisfaction score. These metrics help optimize resource management, identify peaks in activity and adjust availability accordingly.

A seamlessly integrated modular unit

The appointment scheduling module can be :

Triggered by a chatbot
Offered after a video support call
Integrated to your web site

You can combine it with :

The video support module for remote diagnoses, planned according on your customers availability.

Discover the platform

Frequently asked questions

How does online appointment scheduling work ?

From your website, your customers choose in a few clicks the appointment type, the time slot and the advisor. No call or email exchange needed – which reduces your teams’ load and betters customer experience.

What types of appointments can I offer ?

Apenday takes care of individual and group appointments, in-person, over the phone or over a video call. A versatility that adapts to your business-specific cases and to your teams’ organization.

Can the platform fit in with our existing tools ?

Yes, Apenday synchronizes with your calendars (Google, O365, Ical, etc.) and connects to your CRM via API. Implementation is quick and doesn’t disrupt your existing processes.

L’article Appointment scheduling est apparu en premier sur Apenday : Customer interaction management platform.

Live Chat

ws_admin — Sun, 22 Mar 2026 01:28:01 +0000

Live Chat

Live Chat: Respond in real time, effectively and seamlessly

Be available to your visitors to guide them or answer their questions in a personalized way.

+45_^%

more interactions
on conversion pages

90%

positive reviews

more meaningful conversations

A real-time conversion tool

Live Chat lets you start an immediate conversation with your visitors without interrupting their browsing experience. Placed at key points along the customer journey, it captures attention, builds trust, and speeds up decision-making. You turn hesitation into action, while maintaining operational control.

Immediate responsiveness

Personalized conversations

Faster conversions

For your business

Increased conversions
Reduced drop-off rates at critical stages
Better lead qualification
Optimized agent time (multi-conversation support)
Enhanced value of human support by making it available at the right time

For your customers

Immediate contact with a knowledgeable representative
Quick response times and faster resolution
A smoother experience

Key features

Real-time messaging

As soon as a visitor opens the chat, the system checks agent availability in real time: online status, active channel, and current workload. The conversation is created instantly, and available agents are notified immediately, without any delay or page reload.

Business hours and smart availability

The chat channel is only made available to visitors when agents are actually available, during the specified business hours. Outside of these hours or when no agents are online, a personalized fallback message is automatically displayed.

Customizable pre-conversation form

Before starting the conversation, visitors can be asked to provide background information (name, reason for the inquiry, case number, etc.). These dynamic fields, which are fully customizable, are sent to the agent as soon as the conversation begins.

Pre-written messages for quick responses

Agents have access to a library of pre-written responses, organized by category, to answer frequently asked questions with a single click. These message templates reduce response times and ensure consistency in the answers provided.

Complete conversation history and recording

All conversations are stored and accessible via the admin interface. Conversations can be tagged, summarized, and exported to facilitate customer follow-up, team training, or dispute resolution.

Customer satisfaction survey and quality management

At the end of each conversation, a satisfaction survey is automatically sent to the visitor. The results are compiled in a dedicated dashboard, allowing you to track service quality by agent, channel, and time period.

A seamlessly integrated modular unit

The Live Chat module can be triggered:

From the widget
After a chatbot scenario by transferring the conversation to an agent

You can combine it with :

The appointment scheduling module: offer an available time slot if the agent is unavailable.
The remote support module: provide remote guidance to assist customers and quickly resolve issues.

Discover the platform

Frequently asked questions

How does Apenday Live Chat work ?

Live Chat appears directly on your website and allows your visitors to instantly connect with an available agent. The conversation is immediate, seamless, and requires no setup on the visitor’s part.

Can an agent handle multiple conversations at the same time ?

Yes, the Apenday platform allows each agent to manage multiple conversations simultaneously using an intuitive interface.

Can we customize Live Chat to match our brand ?

Yes, the appearance of the Live Chat is fully customizable, including colors, logo, and welcome messages, to ensure a consistent experience with your brand identity.

L’article Live Chat est apparu en premier sur Apenday : Customer interaction management platform.

Chatbot

ws_admin — Sat, 21 Mar 2026 01:27:39 +0000

Chatbot

AI chatbot : automate without dehumanizing

Offer 24/7 instant support to your users

80_^%

of simple requests processed automatically

24/7

availability of service for your users

+35_^%

engagement on
digital journeys

A smart assistant at
your journey’s service

The Apenday chatbot assists your visitors from the moment they arrive on your digital devices. It identifies the request, provides an immediate response or directs to the right action: making an appointment or speaking with an advisor.
The result : your teams focus on high-value requests while your users get an immediate answer.

Immediate answer

Smart orientation

Continuous availability

For your business

Decrease in the volume of simple requests
Optimization of support teams’ time
Automated identification of requests
Improvement of the conversion on digital journeys
Service availability without the need for deploy additional staff

For your customers

Immediate reply to their questions
Quick access to the right path (appointment, connection with the right resource, etc.)
Easy and guided journey
Available support at any time
Fluid and autonomous digital experience

Key features

Available 24/7

The chatbot fits in easily with wigets, iframe or pop-ins on all your digital points of contact (website, extranet, email signatures, social media) to provide your customers with immediate support at any time, without deploying additional staff.

Customizable knowledge foundation

Fuel the chatbot with your own materials : documents (PDF, Word, text), web pages and predetermined questions and answers. The chatbot draws from these sources to give accurate answers to your clients, staying true to your industry and terminology.

Conversation shortcuts

Offer shortcuts to frequent topics to users as soon as the chat opens. These shortcuts trigger instant replies without involving AI, to shape a controlled experience, faster handling of recurring questions and optimized processing of incoming flow.

Automated summary of conversations

After each exchange, the chatbot generates automatically a summary of the conversation and a concise user profile. This data is centralized and can be consulted in the administration interface for precise monitoring of each interaction.

Customer satisfaction

At the end of each conversation, the chatbot can automatically trigger a satisfaction survey. Feedback is centralized in the admin interface, providing a real-time view of perceived quality and areas for improvement in your knowledge base.

Configuration and management

From the Apenday admin interface, you can independently configure the bot’s identity, its purpose, its behavior, and the enabled features: transferring the conversation to an agent, scheduling appointments, and automatically closing the conversation once the issue is resolved.

A seamlessly integrated modular unit

The chatbot module can be:

Triggered as soon as a user lands on a web page
Used to qualify a request before connecting the user with a representative

You can combine it with :

Appointment scheduling to directly suggest a suitable time slot.
Live Chat to transition to a conversation with a knowledgeable agent.

Discover the platform

Frequently asked questions

How does the Apenday Chatbot work?

The Apenday Chatbot automatically engages your visitors, answers their frequently asked questions, and guides them through their journey, 24/7, without tying up your teams.

Can we customize the Chatbot to reflect our brand and business?

Yes, the Chatbot is fully customizable : personality, questions/answers, and visual appearance. It adapts to your industry and brand identity.

What concrete impact will this have on our organization?

The Apenday platform automatically handles up to 80% of Level 1 inquiries, freeing up your teams for complex, high-value interactions.

L’article Chatbot est apparu en premier sur Apenday : Customer interaction management platform.

Live Video

ws_admin — Fri, 20 Mar 2026 01:28:10 +0000

Live Video

Live Video : make your remote communications more personal

Offer video calls with a single click to enhance your real-time interactions.

30%

of visitors make a purchase after a live video chat with an advisor

85%

of users prefer video chat over text chat

-40%

fewer misunderstandings compared to phone calls

Capture attention, convert in real time

Live Video lets you go beyond text-based conversations. With video, your teams can explain and demonstrate in real time.
You build a more reassuring and engaging relationship.

Direct presence

Human connection

Strengthened trust

For your business

Better assessment of complex situations
Fewer errors or misunderstandings
Enhanced expertise
Competitive advantage

For your customers

Immediate access to a knowledgeable advisor
A clearer, more reassuring video call experience
Quick response times and faster resolution
Personalized support throughout the digital journey

Key features

Instant video chat

With a single click on the widget, the visitor is connected via video to an advisor. The video chat room is created automatically in the browser, no download required, and a seamless experience for the user.

Real-time availability check

Before displaying the login button, the system verifies that the agent is online, that the video channel is enabled in their status, and that they are not already on a call. The visitor can only start a session if an agent is actually available at that moment.

A personalized experience

Unlike in a chat, an agent can only participate in one video call at a time. This rule is enforced automatically by the system, ensuring that the visitor receives the agent’s full attention and that the interaction is of the highest quality.

Session recording and secure archiving

Video sessions can be recorded automatically or on demand. Recordings are stored securely and can be accessed via the administration interface for archiving, quality control, or team training.

Pre-session form and dynamic fields

Before entering the video chat room, the visitor may be asked to provide some background information (purpose of the inquiry, case number, etc.). This information is sent to the advisor as soon as the session begins, enabling immediate and personalized assistance.

Satisfaction survey and dashboard

At the end of each video conference, a satisfaction survey is automatically triggered. The results (rating, comments, satisfaction rate) are consolidated in a dedicated dashboard, providing a clear overview of perceived quality by channel and by agent.

A seamlessly integrated modular unit

The Live Video module can be:

Launched from a widget
Offered by an advisor during a phone call

You can combine it with :

The Appointment Scheduling module to schedule your call.

Discover the platform

Frequently asked questions

Does the customer need to install software to participate?

From your website, a visitor can request a video chat with an available advisor with a single click. The connection is established instantly, directly in the browser, with no installation required.

Is Live Video secure?

Yes, video streams are end-to-end encrypted, and the Apenday platform complies with GDPR requirements. Conversations remain private, and no data is stored without consent.

What impact does this have on conversion rates and the customer experience?

The human and visual aspect reassures prospects as they make their decision. Our clients have found that 30% of visitors feel more confident and engaged thanks to video chat, which has a direct impact on conversion rates.

L’article Live Video est apparu en premier sur Apenday : Customer interaction management platform.

Video Support

ws_admin — Fri, 13 Feb 2026 01:27:51 +0000

Video support

Video support : Improve responsiveness and reduce travel

Enable video support to qualify requests, resolve incidents remotely, and minimize unnecessary travel.

50_^%

fewer on-site visits

faster diagnoses

+25_^%

resolution rate on the first contact

Resolve issues remotely, boost efficiency

Apenday lets you diagnose issues or provide remote support using a simple, fast, and secure video assistance module. Your teams save valuable time, and your customers receive immediate assistance without having to wait for an appointment or an on-site visit.

Immediate diagnosis

Guided intervention

Quick resolution

For your business

Processing time reduced by two-thirds for simple diagnostics
Reduced logistics costs (transportation, scheduling, rescheduling)
More accurate problem identification from the very first interaction
Optimized scheduling of field service calls

For your customers

Faster remote problem resolution
Clear visual guidance for easy understanding and action
Seamless interaction with a knowledgeable advisor
Time savings and satisfaction from the very first request

Key features

One-click session launch

The advisor generates a video session link and sends it to the client via email and/or text message. The client joins the video call directly from their browser, without having to download an app.

Session recording

Each session can be recorded on demand. Recordings are stored securely and are accessible only to authorized administrators for archiving, training, or quality assurance purposes.

Satisfaction survey

At the end of each session, a survey is automatically sent to the client : a rating on a scale of 1 to 5, a free-form comment field, and a customizable question. Feedback is centralized in the admin interface for ongoing quality monitoring.

Tagging

At the end of each session, the support specialist can apply one or more tags to categorize the interaction: successful remote resolution, on-site visit required, quote to be sent, technical escalation, etc. These fully customizable tags make it possible to measure the effectiveness of remote support, anticipate necessary on-site visits, and populate dashboards with specific business metrics.

Dashboard and performance metrics

A dedicated dashboard centralizes key metrics: average session duration, satisfaction rate, and session volume per agent and per time period. Qualification tags enhance these metrics with business-specific data: remote resolution rate, percentage of sessions requiring an on-site visit, and types of follow-up actions taken, all of which help monitor service effectiveness and optimize workload distribution.

Automatic anonymization and GDPR compliance

Users’ personal data (email, name, phone number) is automatically anonymized after a configurable period of time. This automatic deletion ensures GDPR compliance without manual intervention, while retaining aggregated session metrics.

A seamlessly integrated modular unit

The video assistance module can be :

Triggered during an appointment
Offered following a live chat conversation

You can combine it with :

The Appointment Scheduling module : to reschedule a site visit if necessary

Discover the platform

Frequently asked questions

How does Apenday Video Assistance work ?

With a single click from an invitation sent by your teams via email and/or text message, your customer is instantly connected via video call with an advisor, no installation is required on their end.

When is Video Assistance used ?

It is particularly well-suited for remote diagnostics, assistance with complex procedures, or incident management without on-site visits, in the insurance, real estate, and energy sectors.

Is Visio Assistance secure ?

Yes, communications are encrypted, and the Apenday platform complies with GDPR requirements. Your data and that of your customers are protected during every interaction.

L’article Video Support est apparu en premier sur Apenday : Customer interaction management platform.

Web Call Back

ws_admin — Mon, 02 Feb 2026 01:28:17 +0000

Web Call Back

Web Callback : be available when it matters most

Turn every visitor into an opportunity with automatic callbacks—available immediately and with no effort on your team’s part.

2_^x

more conversions when the callback is made within a minute

+25_^%

higher perceived customer satisfaction compared to a traditional call

90_^%

of customers appreciate the responsiveness of the web callback

Real-time responsiveness, conversion, and satisfaction

With Apenday’s web callback module, your visitors can request a callback immediately or at a time of their choosing.
You’ll capture more opportunities, reduce cart abandonment, and improve the perceived responsiveness of your service.

Immediate callback

Automated action

Human connection

For your business

Reduces processing times
Enhances your image of responsiveness and professionalism
Increases conversion rates among hesitant visitors
Optimizes sales resources

For your customers

Immediate assistance
A simple, seamless experience
Ideal for customers who aren’t tech-savvy or are in a hurry
Choice of when you’d like to be called back, without waiting
A callback that guarantees a quick response, building trust and peace of mind

Key features

Instant callback with no waiting

The visitor enters their phone number and receives an automatic callback within seconds. The system initiates the call, plays a personalized hold message, and connects the customer to an agent without any human intervention.

Scheduling a callback at a desired time

Customers can choose to receive a callback at a time that suits them, even outside of business hours if necessary. The call is triggered automatically at the scheduled time by a scheduled task, without any manual action required from the team.

Configurable call direction

The call flow is fully customizable: the system can call the customer first and then connect the company; or call the company first to ensure an agent is ready before connecting the customer. Each configuration plays a tailored hold message.

Automatic answering machine detection

The system automatically detects when an answering machine picks up instead of a human, and ends the call before it is routed to voicemail. This detection feature can be configured independently for each participant to align with the company’s telephone policies.

Post-call voice satisfaction survey

When the agent hangs up, the customer is automatically directed to a voice satisfaction survey, which they complete using the keys on their keypad. This feedback is collected and centralized in the administration interface to help manage the quality of the telephone service.

Comprehensive monitoring and dedicated logs

A central dashboard displays key metrics: call volume, connection rate, average call duration, and satisfaction score. Call logs are stored in a dedicated channel to facilitate troubleshooting and operational monitoring without interfering with other modules.

A seamlessly integrated modular unit

The web callback module can be :

Displayed on key pages of the user journey when the user prefers to be contacted later

You can combine it with :

Appointment scheduling → if a conversation requires a dedicated time slot.
Video assistance → if the situation requires a remote diagnosis.

Discover the platform

Frequently asked questions

How does the Apenday Web Call Back work?

With a single click on your website, your visitor requests a callback. The Apenday platform automatically initiates the call at the time chosen by the prospect or based on your team’s availability, without any manual intervention.

What happens outside of business hours?

The visitor chooses a callback time slot that fits your business hours. No requests are lost: the platform records them and processes them as soon as your teams resume work.

How does this impact our conversion rate?

Yes, it works in tandem with the Appointment Scheduler to cover all visitor profiles—those who want to act now as well as those who prefer to plan ahead.

L’article Web Call Back est apparu en premier sur Apenday : Customer interaction management platform.

Canaux Archive - Apenday : Customer interaction management platform

Appointment scheduling

Appointment scheduling

Online appointment scheduling : simplicity, autonomy, efficiency

Book an appointment anywhere, anytime

For your business

For your customers

Key features

24/7 availability and omnichannel integration

Appointments in-person, over the phone or in a video call

Automated reminders and notifications

Professional calendars synchronization

Customer satisfaction

Business management

A seamlessly integrated modular unit

Frequently asked questions

How does online appointment scheduling work ?

What types of appointments can I offer ?

Can the platform fit in with our existing tools ?

Live Chat

Live Chat

A real-time conversion tool

For your business

For your customers

Key features

Real-time messaging

Business hours and smart availability

Customizable pre-conversation form

Pre-written messages for quick responses

Complete conversation history and recording

Customer satisfaction survey and quality management

A seamlessly integrated modular unit

Frequently asked questions

How does Apenday Live Chat work ?

Can an agent handle multiple conversations at the same time ?

Can we customize Live Chat to match our brand ?

Chatbot

Chatbot

A smart assistant atyour journey’s service

For your business

For your customers

Key features

Available 24/7

Customizable knowledge foundation

Conversation shortcuts

Automated summary of conversations

Customer satisfaction

Configuration and management

A seamlessly integrated modular unit

Frequently asked questions

How does the Apenday Chatbot work?

Can we customize the Chatbot to reflect our brand and business?

What concrete impact will this have on our organization?

Live Video

Live Video

Capture attention, convert in real time

For your business

For your customers

Key features

Instant video chat

Real-time availability check

A personalized experience

Session recording and secure archiving

Pre-session form and dynamic fields

Satisfaction survey and dashboard

A seamlessly integrated modular unit

Frequently asked questions

Does the customer need to install software to participate?

Is Live Video secure?

What impact does this have on conversion rates and the customer experience?

Video Support

Video support

Resolve issues remotely, boost efficiency

For your business

For your customers

Key features

One-click session launch

Session recording

Satisfaction survey

Tagging

A smart assistant at
your journey’s service